All Resources

Fhome
Micro-learning: Mastering Meetings and Groups
Screenshot 2022 01 06 at 10
Micro-learning: Leading with Stories
Critical Thinking
Micro-learning: Critical Thinking
Screen Shot 2020 09 23 at 17
Micro-learning: Natural Networking
Influencepaperplane
Micro-learning: Influencing Well
If Then New
Design (and share) your If > Then statements, for a purposefully prompt towards action
Nickandray
How to generate more ideas (and get to the good ones) with Nick Eagleton
Video
Nick Eagleton The power of What and Who low
A three-step approach to finding your ‘Why’
Video
Catherine Allison
How to influence decisions and boost gravitas with your voice
Video
Screen Shot 2020 12 18 at 06 47 18
Upping your gravitas by silencing your inner critic and amplifying your inner coach
Video
Ideastop
Spark more ideas with the Related Worlds tool
Tool
Screen Shot 2017 02 16 at 14 21 34
How to check your writing for clarity
Video
Bennew
Using the 'Rule of Three' to communicate memorable ideas
Video
Screen Shot 2017 02 18 at 19 45 51
How to pause when presenting
Video
Screen Shot 2017 02 18 at 19 48 20
Working with eye contact
Video
Screen Shot 2017 02 18 at 19 51 58
The power of plain language in presentations
Video
Screen Shot 2017 02 18 at 19 55 14
The power of 'You' in writing
Video
Screen Shot 2017 03 08 at 06 50 53 min
How writing a letter can breed gratitude
Video
CB Bgratitude
Filling your day with excitement and gratitude
Video
Screen Shot 2017 03 22 at 16 15 14 min
What designers need to know about microcopy
Video
Screen Shot 2017 03 23 at 11 19 36 min
Skills and mindsets for making mentoring meaningful
Video
RG
Setting mentoring relationships up for success
Video
Liz
The impact of coaching, and it's distinction from mentoring
Video
Sw
Practical pointers for authentic leadership
Video
Hilary
Coaching, and creating coaching cultures
Video
Ingrid1
Vocal confidence warm up exercises
Video
Ingrid2
Vocal techniques for clearer articulation
Video
Yellow1
Warm up exercises for your groups and meetings
Tool
Screen Shot 2020 11 20 at 06 38 02
Growth Mindset Mantras
Tool
Screen Shot 2021 02 06 at 05 55 37
First person perspectives: How it feels to be neurodivergent at work
Screen Shot 2021 02 05 at 05 52 56
How to set your ideas on fire
Video
Screen Shot 2021 02 05 at 06 23 35
Taking your concept into the real world
Video
Screenshot 2023 03 15 at 12 20 36
Neurodiversity know-how. Dyslexia with Dr. Anne Cockayne
Video
Screenshot 2023 03 15 at 13 16 42
Neurodiversity know-how. ADHD with Dr. Anne Cockayne
Video
Screenshot 2023 03 16 at 13 20 38
Neurodiversity know-how. Autism with Dr. Anne Cockayne
Video
Neurodiversity explained with Dr Anne Cockayne low
Neurodiversity explained, with Dr. Anne Cockayne
Video
Screenshot 2023 03 15 at 16 34 07
Neuroinclusion at work: Thinking about adjustments
Video
Screenshot 2023 03 16 at 07 52 42
Neurodiversity know-how: The Spiky Profile explained
Video
Neurodivergent Perspectives Lexi Keegan in conversation with Dr Anne Cockayne low
Neurodivergent Perspectives. Lexi Keegan in conversation with Dr. Anne Cockayne
Video
Screenshot 2023 07 02 at 20 49 19
Perspectives on privilege, with Abi Adamson
Video
Undefined low 4
Privilege reflections. With Abi Adamson
Video
Screenshot 2024 03 23 at 14 23 02
Diversify your feed. With Abi Adamson
Video
Undefined low 5
What's your Privilege Pledge? With Abi Adamson
Video
Screenshot 2024 03 23 at 14 41 46
Effective Allyship. With Abi Adamson
Video
Undefined low 6
Mentors, Sponsors and Champions. With Abi Adamson
Video
Screen Shot 2021 02 05 at 06 34 26
From discos to black holes: a game that unlocks creativity
Video
Screen Shot 2021 02 05 at 06 43 13
The first thing you should do when receiving a new brief
Video
Screen Shot 2021 02 05 at 06 50 58
How to command an on-screen presence
Video
Screen Shot 2021 02 05 at 06 59 41
How to start writing
Video
Screen Shot 2021 02 05 at 07 02 46
The secret to a successful Tone of Voice
Video
Screen Shot 2021 02 05 at 07 16 19
How to write with authority for brands
Video
Neuro Aware ADHD Mills low
ADHD, work and leading teams — a first person perspective
Video
Screen Shot 2021 02 06 at 06 28 50
How to run a project retro with your team
Tool
Screen Shot 2021 02 09 at 07 18 53
Keep it simple. Quick and effortless copywriting
Video
Screen Shot 2021 02 09 at 07 26 04
Writing in the active voice
Video
Neuroslide
Course Pack: Neurodiversity
NO
Course Pack: The art of saying No (and how to say Yes)
Presenting
Course Pack: Purposeful presenting
Behave
Course Pack: Behavioural Insights
RR
Course Pack: Rethinking Resilience
Charm
Course Pack: Charm School
GRO Wicon
eCourse: Go with the GROW model
Rise Pair Icons
eCourse: Neurodiversity and Neuroinclusion — A purposeful primer
Listening Pair Icons
eCourse: Are you listening?
Mentoringpairicons
eCourse: Meaningful Mentoring
Leadership Icon 2
eCourse: Leadership Styles, a primer
Charm Icon
eCourse: Charm School
Pairfeedbackicon
eCourse: Owning Feedback
CA thumb
eCourse: Practicing a Coaching Approach
SE Tthumb
eCourse: Get SET with your Goals
eCourse
Screenshot 2024 05 13 at 13 42 50
eCourse: Time Management and Prioritisation
eCourse
Screenshot 2023 09 25 at 14 42 28
eCourse: Mastering Delegation
eCourse
Strengths Icon
eCourse: Strengths to Influence
Visual Icon
eCourse: Visual Collisions
Screen Shot 2021 03 03 at 12 41 37
Better Briefing: A bitesize guide from Baxter & Bailey
Tool
Chris Barez Brown on standing up low
Why you should work standing up
Video
Screen Shot 2021 03 05 at 20 58 07
Clear and simple copy
Video
Screen Shot 2021 03 06 at 16 15 20
Breathing for productivity
Video
MBT
Get your team talking to each other with a practical take on the Myers-Briggs personality test
Tool
Talking
Knowing me, knowing you
Tool
Tony
Course Pack: Decision Lab
Microicon
Course Pack: Micro-Habits
Screenshot 2021 09 30 at 19 49 53
Intentional Interruption: Calling Out vs. Calling In microaggressions
Mup
Course Pack: Managing Up
Feedback
Course Pack: Owning Feedback
ARC
Course Pack: Effective 1-1s
Screenshot 2021 03 19 at 11 11 41
What's your team's CAMPS score? Get a snapshot of engagement levels.
Tool
Listenup
Course Pack: Are you Listening?
Tension
And-But-Therefore — Try out a tested storytelling technique
Tool
Stressslide
Course Pack: Strategies for Stress
Groups
Course Pack: Mastering Meetings & Groups
Page tosothat
To.... So That. A snappy structure to define the purpose of any meeting
Tool
Screenshot 2021 04 02 at 10 25 55
The voice in your head, and how to harness it — with psychologist Ethan Kross.
Audio
TA
Think Again, by Adam Grant
Book
The Art of Gathering, by Priya Parker
Book
RSB
Root, Stem, Branch — An organic approach for telling your own story
Tool
Diff
Never Split the Difference, by Chris Voss — Key ideas and takeaways from the best-selling-book on negotiation skills.
Book
Daniel
Mastering (Virtual) Presence, coach and facilitator Mike Sagun in conversation for the Conversation Factory
Audio
Circlesheila
Decoding Difficult Conversations — Sheila Heen unpacks the layers within those conversations you're probably avoiding.
Audio
Screenshot 2021 04 08 at 10 26 32
Course Pack: The Business Model Canvas
D Dslide
Course Pack: Delegation. Done
Ideasslide
Course Pack: How to have Ideas
Booksbooks
25 recommended books on creative thinking, courtesy of Saboteur creative director Nick Eagleton
Albert
Course Pack: Defining Problems
Burnout Reflections
Talking about burnout — a useful reflection tool
Tool
Conflict
Course Pack: Constructive Conflict and Difficult Conversations
Inf
Course Pack: Influence IRL
Breath Pair Icon
eCourse: Better Breathing
Neuroworkplace
The Neuroinclusive workplace — a thought-provoking visual guide
Circlesheila
Using 'I statements' to challenge bias
MOM
Create your personal user guide with a Manual of Me
Tool
Gravitas
Course Pack: Presence and Gravitas
Chatter Bottom
Chatter: Practical tools to apply, and harness the voice in your head
Micro
Course Pack: Microaggressions
Icon Leadership Brand
eCourse: A Brand called You
Screenshot 2023 08 13 at 08 51 11
Course Pack: A Brand called You
Course Pack
De B4
Encourage diverse perspectives, with Edward de Bono's Six Thinking Hats
MOM
Mitchell on Meetings — What we learned and where it led
Leiilo2
Round Robin Brainstorming — An inclusive tool for inviting (and building on) everyone's ideas
Conf
Course Pack: Building Confidence
CI Miro
Course Pack: Conscious Inclusion
Burnout
Course Pack: Educating Managers about Burnout
Scaling
Experiment with a 'Scaling Question' to better connect, learn and influence
U Bice
Discover and apply the SEEDS model, to defeat bias in everyday decisions
WW
Course Pack: Writing Well
Cuddy Dog
Social psychologist Amy Cuddy shares powerful, actionable insights on the impact of our body language
TFF
Watch Sheila Heen explain why we need to be regularly asking for feedback, and what stops us from doing so.
Diff
Listen to former hostage Chris Voss share practical insights on better negotiation.
Time Tool
Experiment with Timeboxing for more focus and productivity
Time Tool
Build your time awareness, and reveal ways to boost productivity, with an Activity Log
Screenshot 2021 09 29 at 07 30 42
Time in tomatoes: build productivity and focus with the Pomodoro technique
PB
Six practical tools for building confidence and self-belief, shared by brain expert Ian Robertson
Screenshot 2024 08 25 at 12 27 41
Great questions to ask in coaching conversations, 1-1's and other curious contexts
Neg Slidetemplate
Course Pack: Navigating Negotiation
MT
Course Pack: Making Time
Screenshot 2021 11 04 at 13 19 02
Six steps for finding focus and flow, with Mihaly Csikszentmihalyi in mind
Orange
Practice the principles of persuasion from 'Godfather of Influence,' Robert Cialdini.
Circlestwo
How to be a meaningful mentor, insights from a purposeful podcast
Breathman
Mindful breathing — the foundation of focus and flow
CLAP
Get clear on control with a Clarity Clap
Setback
Smarten your approach to setbacks, by trying out a Setback Story
To Think
Don't forget to diarise thinking time — experiment with a 'To Think' list
Silent Meeting
Make your next meeting a Silent Meeting
Can If Go
Immediately build your confidence, with a 'Can-If' statement
Screenshot 2022 02 09 at 07 02 17
Build belief by recognising small wins — Try a 'Done List'
Friction
Add some friction to your most common distractions
Fly
Channel that fly on the wall. Try some purposeful self talk to mitigate moments of doubt
Newcoachthumb
Micro-learning: Keeping a coaching mindset
Rest
Micro-learning: Setting Better Boundaries
Ally Icon
Micro-learning: Effective Allyship
Breathman
Micro-learning: Building Confidence
Premortemicon
Micro-learning: Feedback fundamentals
Presenting Head
Micro-learning: Purposeful Presenting
Time Team
Micro-learning: Finding Focus and Flow
Noticingman
Micro-learning: The Art of Noticing
Newpencils
Micro-learning: Writing Well
Rright
Micro-learning: Experiments for Resilience
4 Ds
The 4Ds. A practical framework for acknowledging microaggressions
Coaching Criticism
Find the Coaching in Criticism. Things to try when feedback doesn't quite land
N Ngrab
Course Pack: Natural Networking
LWS
Course Pack: Storytelling
TP
Tone Policing - What it is, why it's unhelpful and how to helpfully notice it.
Spring
Experiment with a Springboard Story to communicate your change idea, and take people with you towards it.
Mentorsqarer
Evolve your 'inner mentor' — a short reflective exercise to focus your development, and the ways you can better support others
Do Story
Practical storytelling principles from Bobette Buster's book — Do: Story
Homework
Homework for Life: A ten-second daily ritual for noticing, capturing and practicing stories
Hear
Try this deep listening exercise for deeper connection and better conversations
5
Discover the impact a five minute favour can have on your relationships, and network building
Screenshot 2022 03 21 at 12 16 39
Experiment with the BRAIN model for confident decision making and problem solving
VCR
Course Pack: Voice Gym. Building your vocal confidence
22
A three minute mindset exercise, to support a coaching approach
Allyship CP
Course Pack: Effective Allyship, with Abi Adamson
Screenshot 2022 03 31 at 13 22 24
Try the 5 Whys to invigorate your problem solving and add depth to your decisions.
Good Qs
Smart ways to frame questions in your next mentoring session
Car Words
Try out the CAR technique, and upgrade your understanding when interviewing someone.
J Zicon
Five powerful questions for adding impact and insight to your next interview.
Mup Icon
Five tactics for influencing those more senior
Carol Thumb
Micro-learning: Getting into a Growth Mindset
Premortemicon
Solve problems before they happen with pre-mortems
Pair C Iicon
eCourse: Conscious Inclusion
Screenshot 2022 07 18 at 12 15 27
A checklist for checklists — five things to tick off when developing a checklist
BID pic
Share genuinely useful feedback with the BID model
Pencilsoff
Seven things to avoid when writing at work
Meetings
Finding fortitude, and follow on experiments
Confidence Ecourse
eCourse: Confidence Mastery
eCourse
Undefined low
Daniel Goleman's Six Leadership Styles, explained by Louise Hedges
Video
Stylesicon
Six Leadership Styles, your desktop background
Tool
Undefined low 1
A coaching conversation around strengths
Video
Screenshot 2024 03 23 at 09 11 15
How do you notice your thoughts? With Dr. Sam Akbar
Video
Undefined low 2
Letting go of emotions. With Dr. Sam Akbar
Video
Screenshot 2024 03 23 at 09 11 15
Making room for emotions (and the weather). With Dr. Sam Akbar
Video
Screenshot 2024 03 23 at 09 11 15
Everyday mindfulness. With Dr. Sam Akbar
Video
Undefined low 3
Mindful toothbrushing. With Dr. Sam Akbar
Video
Screenshot 2024 03 23 at 09 11 15
Anchor dropping. With Dr. Sam Akbar
Video
Screenshot 2024 03 23 at 09 11 15
5,4,3,2,1 — a mindfulness technique. With Dr. Sam Akbar
Video
Screenshot 2024 03 23 at 09 11 15
Urge surfing. With Dr. Sam Akbar
Video
Screenshot 2024 05 02 at 16 53 57
Kate Lloyd's nudge, on the coaching leadership style
Video
Screenshot 2024 05 16 at 16 44 28
Kate and Catherine on the coaching opportunity
Video
Screenshot 2024 05 16 at 17 55 34
Kate and Catherine on questioning well
Video
Undefined low 7
Kate and Catherine on intentional listening
Video
Screenshot 2024 05 16 at 18 15 22
Kate and Catherine on pausing, for conversational space
Video
Screenshot 2024 05 07 at 09 37 12
Time Blocking, and bringing some colour into your calendar
Video
Undefined low 1
Kas's reflections on listening and questioning well
Video
Screenshot 2024 05 15 at 14 12 07
Matteo's coaching reflections
Video
Undefined low
Making the case for situational flexibility as leaders
Video
Screenshot 2024 05 03 at 15 14 46
eCourse: Difficult Conversations
eCourse
Screenshot 2024 05 06 at 15 50 18
Worksheet: Owning Feedback
Worksheet
Screenshot 2024 05 07 at 09 41 34
Worksheet: Time Blocking
Worksheet
Screenshot 2024 05 17 at 16 04 46
Raul Aparici on mitigating impostor syndrome
Video
Screenshot 2024 05 31 at 08 27 55
Book Club: New Methods for Women — With Sharmadean Reid MBE
Audio
Tasha Eurich
Increase your self-awareness with one simple fix
Video

Chatter: Practical tools to apply, and harness the voice in your head

Drawn from the thinking in psychologist Ethan Kross's excellent book Chatter, shared here is an edit of practical techniques to help us resolve the tension between getting caught in negative thought spirals and thinking clearly and constructively. A whole mix of tools are offered up — aiming to shift the way we think, and control the conversations we have with ourselves. And, as Ethan explained when joining a live session to unpack this thinking, scientists have identified how these tools work in isolation, it's on us to experiment with the combinations of practices that best work for us individually. Explore each below, and commit to applying some in the moments that matter the most.
Chatter Bottom

Your Chatter action plan

Summarised here are techniques drawn from Chatter, and chunked into three practical and complementary sections — tools you can use on your own, tools that fit into relationships with others and tools that involve your environment. And to reiterate Ethan's point above, the invitation is to experiment and try as many as you can to see which combinations work best for you. Enjoy your experiments, and let us and Ethan know how you get on.

Tools to try solo

The ability to 'step back' from the echo chamber of our own minds so we can adopt a broader, calmer, and more objective perspective taking is an important tool for combating chatter. Many of the techniques reviewed in this section help people to do this, although some — like performing rituals and embracing superstitions — work via other pathways.

1
Use distanced self-talk

One way to create distance when you're experiencing chatter involves language. When you're trying to work through a difficult experience, use your name and the second person 'you' to refer to yourself. Doing so is linked with less activations in brain networks associated with rumination and leads to improved performance under stress, wiser thinking, and less negative emotion.

2
Imagine advising a friend

Another way to think about your experience from a distanced perspective is to imagine what you would say to a friend experiencing the same problem, or challenge as you. Think about the advice you'd give that person and then apply it yourself.

3
Broaden your perspective

Chatter involves narrowly focussing on the problems we're experiencing. A natural antidote to this involves broadening our perspective. To do this, think about how the experience you're worrying about compares with other adverse events you (or others) have endured, how it fits into the broader scheme of your life and the world, and/or how other people you admire would respond to the same situation.

4
Normalise your experience

Knowing that you are not alone in your experience can be a potent way of quelling chatter. There's a linguistic tool for helping people do this: Use the word "You" to refer to people in general when you think and talk about negative experiences. Doing so helps people reflect on their experiences from a healthy distance and makes it clear that what has happened is not unique to them but characteristic of human experience in general.

5
Engage in Mental Time Travel

Another way to gain distance and broaden your perspective is to think about how you’ll feel in a month, a year or even longer from now. Remind yourself that you’ll look back on whatever is upsetting you in the future and it’ll seem much less upsetting. Doing so highlights the impermanence of your current emotional state.

6
Write expressively

Write about your deepest thoughts and feelings surrounding your negative experience for fifteen to twenty minutes a day for one to three consecutive days. Really let yourself go as you jot down your stream of thoughts; don’t worry about grammar or spelling. Focussing on your experience from the perspective of a narrator provides you with distance from the experience, which helps you make sense of what you felt in ways that improve how you feel over time.

7
Perform a ritual

Performing a ritual — a fixed sequence of behaviours that’s infused with meaning — provides people with a sense of order and control that can be helpful when they’re expecting chatter. Although many of the rituals we engage in (for example silent prayer and meditation) are passed down to us from our families and cultures, performing rituals that you can create yourself can likewise be effective for quieting chatter.

TOOLS THAT INVOLVE OTHER PEOPLE

When we think about the role that other people in our lives play in helping us manage our inner voice, there are two issues to consider. First, how can we provide chatter support for others. And second, how can we help others to help us?

1
Address people’s emotional and cognitive needs

When people come to others for help with their chatter they generally have two needs they’re trying to fulfil: they’re searching for care and support, on the one hand (emotional needs), and concrete advice about how to move forward and gain closure, on the other (cognitive needs). Addressing both of these needs is vital to your ability to calm other people’s chatter. Concretely, this involves not only empathetically validating what people are going through but also broadening their perspective, providing hope, and normalising their experience. This can be done in person, or via texting, social media and other forms of digital communication.

2
Providing invisible support

Offering advice about how to reduce chatter can backfire when people don’t ask for help; it threatens people’s sense of self-efficacy and autonomy. But that doesn’t mean there aren’t still ways of helping others when they experience chatter and don’t ask for assistance. In such situations providing support invisibly, without people being aware you’re helping them is useful. There are many ways to do this. One approach involves covertly providing practical support, like cleaning up the house without being asked.

Another could involve helping broaden people’s perspectives indirectly by, for example, talking in general terms about others who have dealt with similar experiences (for example, ‘it’s amazing how stressful everyone finds parenthood’), or by soliciting advice from someone else but without signalling that the questions are meant to help the person in need. For example if my colleague was struggling to connect with their graduate student, and we found ourselves at a function with other advisers, I might casually ask a group whether they’ve experienced trouble connecting with their students and, if so, how they managed the situation.

3
Be someone else’s placebo

Other people can powerfully influence our beliefs, including our expectations about how effectively we can deal with chatter and how long it will last. You can use this interpersonal healing pathway by providing the people you’re advising with an optimistic outlook that their conditions will improve, which changes their expectations for how their chatter will progress.

TOOLS FOR RECEIVING CHATTER

1
Build a board of advisers

Finding the right people to talk to, those who are skilled at satisfying both your emotional and cognitive needs, is the first step to leveraging the power of others. Depending on the domain in which you’re experiencing Chatter, different people will be uniquely equipped to do this. While a colleague may be skilled at advising you on work problems, your partner may be better suited to advising you on inter-personal dilemmas. The more people you have to turn to for chatter support in any particular domain, the better. So build a board of chatter advisers, a group of confidants you can turn to for support in the different areas of your life in which you are likely to find your inner voice running amok.

2
Perform a ritual with others

Although many rituals can be performed alone, there is often added benefit that comes from performing a ritual in the presence of others (for example, communal meditation, a team’s pre-game routine or even just toasting drinks with friends the same way each time). Doing so additionally provides people with a sense of support and self-transcendence that reduces feelings of loneliness.

3
Minimise passive social media usage

Voyeuristically scrolling through the curated news feeds of others on Facebook, Instagram et al can trigger self-defeating, envy-inducing through spirals. One way to mitigate this outcome is to curb your passive social media usage. Use these technologies actively instead to connect with others at opportune times.

TOOLS THAT INVOLVE THE ENVIRONMENT

1
Create order in your environment

When we experience chatter, we often feel as if we are losing control. Our thought spirals control us, rather than the other was around. When this happens you can boost your sense of control by imposing order on your surroundings. Organising your work or home space, making a list, and arranging all the different objects that surround you are all common examples. Find your own way of organising your space to help provide you with a sense of mental order.

2
Increase your exposure to green spaces

Spending time in green spaces helps replenish the brain’s limited attentional reserves, which are useful for combatting chatter. Go for a walk in a tree-lined-street or park when your’e experiencing chatter. If that’s not possible, watch a film clip of nature on your computer, stare at a photograph of a green scene or even listen to a sound machine that conveys natural sounds. You can surround the spaces in which you live and work with greenery to create environments that are a boon to the inner voice.

3
Seek out awe-inspiring experiences.

Feeling awe allows us to transcend our current concerns in ways that put our problems in perspective. Of course, the experiences that provide people with awe vary. For some it’s exposure to a breathtaking vista. For someone else it's the memory of a child accomplishing an amazing feat. For others it may be staring at a remarkable piece of art. Find what instils a sense of awe within you, and then seek to cultivate that emotion when you find your internal dialogue spiralling. You can also think about creating spaces around you that elicit feelings of awe each time you glance at them.

GOOD TO KNOW

Recorded prior to the publication of his new book Chatter, Ethan joined the American Psychological Society's 'Speaking of Psychology' podcast, for a fascinating conversation, prompted by a tweet that went viral — sparking debate around the reality of inner monologues. Listen in full here.