Topic: Difficult conversations
Conversations can easily arise on sensitive, awkward topics — which in turn evoke strong emotions and relational friction. And they can come up in all kinds of scenarios, often unexpectedly — whether addressing poor performance with a peer on a project or delivering difficult news.
It’s easy to indulge a natural inclination to avoid such conversations, but delaying action rarely resolves the issues at hand and often leads to escalating problems. We need to feel confident to ‘grasp the nettle’ address things early on; maintaining team cohesion and navigating things in a way that supports learning and actually enriches the relationships that matter to us.
Snapshot: Workshop prompts, tools + resources
Core content covered:
• Determining the purpose of a conversation
• Managing your emotional state
• Finding the ‘third story’
• How to begin the conversation
• Handling reactions with care
• Closing with clarity
Delve into some of the thinking, sources and resources that support and shape our workshops, pathways and tools on this topic — openly shared, and regularly updated here.
Build this skill in your team
How we can help
Delivered in-person, virtually or hybrid — our expert facilitators will engage and energise your team around the topic, enabling them to collaboratively apply things to what's real for them right now.
Accessible on our platform, or imported to your own — blended, social and experimental learning pathways bring development to life at any pace preferred.
Bitesize digital and physical tools keep core concepts covered in minds, hands and conversations — all within the flow of work.